Refund policy
Refund & Return Policy
Last updated: 05/13/2026
At VELAR, customer satisfaction is important to us. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
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Unused and unworn
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In the same condition that you received it
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In its original packaging
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Accompanied by proof of purchase
To start a return, please contact us at:
Returns should be sent to:
[INSERT RETURN ADDRESS]
If your return request is approved, we’ll provide instructions on how and where to send your package.
Please note:
Items returned without contacting us first will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If your item arrives damaged, defective, or if you received the wrong item, contact us right away at velarlift@gmail.com so we can resolve the issue promptly.
Non-Returnable Items
For hygiene and safety reasons, used insoles cannot be returned.
We also do not accept returns for:
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Gift cards
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Final sale items
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Customized or personalized products
If you’re unsure whether your item qualifies for a return, feel free to contact us before sending it back.
Exchanges
The quickest way to exchange an item is to return the original item first. Once the return is approved, you can place a separate order for the replacement item.
European Union 14-Day Cooling Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify:
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The item must be unused and unworn
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The item must be in original packaging
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Proof of purchase is required
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Information
For any questions regarding returns, refunds, or exchanges, contact us at:
VELAR Support
velarlift@gmail.com