Shipping policy

Shipping Policy

Last updated: 05/13/2026

At VELAR, we aim to process and ship all orders as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may be longer during holidays, promotions, or periods of high demand.


Shipping Times

Estimated shipping times:

  • Canada: 5–12 business days

  • United States: 7–15 business days

Shipping times are estimates and are not guaranteed.

Delays caused by shipping carriers, customs, weather, or other factors outside our control may occur.


Tracking Information

Once your order has shipped, you will receive a tracking number by email when available.

Please allow a few days for tracking updates to appear after shipment.


Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions on qualifying orders.


Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

VELAR is not responsible for orders shipped to incorrect addresses provided by the customer.


Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at:

velarlift@gmail.com

We will do our best to assist you and work with the shipping carrier to resolve the issue.


Contact

If you have any questions regarding shipping, please contact:

VELAR Support
velarlift@gmail.com